Why was my order canceled?

In some cases, your order is flagged for potential fraud. If your card was not compromised, we recommend using Paypal (paypal.com).

 

My order says unfulfilled. What does that mean?

This simply means your order is in process. Once fulfilled you will receive a tracking number.

 

Am I charged with import duties and taxes on my order?

Normally, there are zero issues however for larger orders (10+) it is possible that Customs will charge import duties and taxes. It various from country to country. As a general guideline, the fees are between 15-25% of the value of the item. We have no control over this process and the customer is responsible for duties or taxes.